- King of Prussia, PA
Under limited supervision, the Care Manager is responsible for managing clinical care for clients, which includes vulnerable adults and the elderly. This position will also support the overall operations of The Option Group as needed. Reports to President.
* Conduct home visits, phone calls, virtual calls, and regular in-person visits with clients to gather information, assess condition, living situation,s and make recommendations.
- Coordinates highly skilled medical care for all clients to include acute care needs (RN)
- Request/collect medical records from various agencies and secure to maintain patient confidentiality.
- Provide cognitive screenings and make determinations of competency.
- Connect clients, families and/or representatives to appropriate services and resources.
- Coordinate and facilitate meetings with individuals, families, professionals and service providers.
- Develop appropriate service plans with individuals, families and service providers in accordance with regulatory agency policies.
- Coordinate medical care and ensure home environment is safe and supportive of the needs of the client.
- Research appropriate care settings and support services needed for client and advocate for client to ensure proper services are provided.
- Attend medical appointments with client, document findings and recommendations. On rare occasions, this may include transporting client to appointments in personal vehicle.
- Act as a liaison for client/family with attorneys, physicians, and other service providers.
- May serve as supervisor to other care givers or service providers.
- Collaborate with the Local Health Department, Department of Aging, and other agencies deemed appropriate for enrolling clients into qualifying programs.
- Accurately document client files and maintain compliance.
- Document all case activity in case documentation system in a timely manner as directed by company policy.
- Schedule appointments for clients as needed.
- Strive to maintain 80% – 85% billable ratio.
* Treats clients, families, representatives and providers with respect and dignity.
- Self-motivated. Proactive. Team player.
- Strong attention to detail and organizational skills, with the ability to prioritize and complete multiple work assignments on time.
- Good working knowledge of dementia, its behaviors, challenges and clinical pathways.
- Knowledge of resources to include Medicare, Medicaid, insurances, local/regional facilities, services, practices and community resources.
- Excellent problem-solving skills, to include critical and creative thinking.
- Strong ability to discern client conditions and to intervene quickly and appropriately to avert or respond to a crisis.
- Maintains trainings, licensures, certifications, etc., required to remain current in profession.
- Proficient in Microsoft Office products (Word, Excel, Power Point)
- Strong communication skills and the ability to communicate clearly, concisely and professionally both verbally and in all written formats.
- Ability to interact professionally and comfortably with clients, professionals, and staff at all levels
- Excellent interpersonal skills: ability to remain professional and pleasant when challenged by clients, families or other professional services.
- Commits to exceeding expectations and delivers the highest level of customer service.