Meet Our Team

Stacy Alcide joined The Option Group in June of 2016 as a Nurse Care Manager. Most of her 22 years of nursing experience has been dedicated to caring for seniors, with a large part of her time spent in the long-term care field. One of Ms. Alcide’s favorite things about working at The Option Group is the experienced team that loves to collaborate to find beneficial outcomes. No two days are alike. She enjoys working with clients and assisting them with their individual needs.

Diana (DeeDee) Bycoffe is a nurse care manager and who has been with The Option Group since January of 2020. She really enjoys working with all clients and finds it rewarding when she can help families work on long term plans, sort through feelings that they have about a loved one who needs different choices, and then help them carry the plans through. Ms. Bycoffe has been a nurse for 25 years in numerous fields including cardiology, interventional radiology, the ER, the surgical intensive care unit, and home health care. If Ms. Bycoffe doesn’t have the answer, she will find it for you.

Katie Schmitz has been a certified nurse case manager for over 30 years. Her prior hospital experience was in rehabilitation. Over the past 8 years, Ms. Schmitz worked predominantly with catastrophic care coordination for multi-trauma injury diagnoses covering a 5-state territory that borders Maryland. Ms. Schmitz has worked on The Option Group assignments for several years and, since August 2019, has been a full-time member of the team.

Jackie Tangires joined The Option Group in February of 2018. She earned her Certification in Case Management and is also a member of the Aging Life Care Association. She is a Licensed Clinical Social Worker with the State of Maryland with over 30 years of experience in different areas of health care. She worked in hospitals in Maryland, Michigan, Washington, and Hawaii. Prior to The Option Group, she worked with University of Maryland, Upper Chesapeake Health, where she provided Medical Case Management services and discharge planning services for orthopedic, neurological, and oncology patients. She belongs to the Academy of Certified Social Workers and is a member of NASW (National Association of Social Workers). Jackie enjoys her job at The Option Group because of the positive environment and the countless opportunities for growth.

DE: 302-858-6449
[email protected]

Morgan Fezza joined The Option Group in July 2021 as a Care Manager in the Delaware area. She brings over eight years of health care experience in the fields of hospice, pain medicine, and home care.

Morgan’s strengths are working with families and patients to build strong bridges between them and imperative resources to achieve their care goals and help achieve a better quality of life. She relishes the one-on-one connection.  The relationship dives into interesting stories, diverse backgrounds, and life lessons learned.  All of this has had a huge impact on her own life. Morgan lives by the motto, “If you’re not making someone else’s life better, then you’re wasting your time. Your life will become better by making other lives better.”
– Will Smith

Morgan is from the Sussex County DE region.  In addition to her work, she is currently enrolled as an AS student at Del-Tech to earn her nursing degree. In her spare time, she loves traveling with her family and being in the company of her two dogs. She’s a major book lover, admitted Foodie, and enjoys photography as a side hobby.

Join us in welcoming Morgan to the team!

PA/Main Numbers 610-885-8899 or 215-896-6756
[email protected]

Heather Gibbon joined The Option Group in August of 2022 as a Care Manager in the Pennsylvania area. She has worked in senior living for 20 years, the first 10 years in non-medical home care, and the last 10 years in senior living. Her passion is working with seniors and their families to find solutions! She currently lives in Chester County, PA with her husband Fred and two Pomeranians – Sophie and Phoebe. She enjoys playing pickleball, reading, gardening, and cooking.

MD/Main Number: 410-667-0266
[email protected]

Amy Vernon joined The Option Group recently as a Liaison. She has over twenty years of experience in administrative work in several industries and at various levels.  Amy moved to Baltimore from Minneapolis after college to be closer to family and began working in the administrative offices of Johns Hopkins Emergency Department supporting, at different times, the Clinical Director, the Director of Nursing, and the Director of Special Operations. She also coordinated the medical student rotations through the department each month. She then spent over ten years in the accounting industry before taking positions supporting the President of Loyola University and the CEO of a local non-profit focused on support and care of differently abled individuals. Amy’s career focus is centered on finding soul-satisfying work that allows her to help others and try to leave situations better than she found them.

Her position as a Liaison is as close to a match as she’s been looking for.  Amy likes being surrounded by like-minded, caring individuals with the same intention. In her free time, Amy loves to cook, feed the birds, and garden.

MD/Main Number: 410-667-0266
[email protected]

Michele Gillum has been with The Option Group since 2012. She manages and coordinates the daily operations of the company with impeccable attention to detail ensuring implementation of efficient operations. Michele strives to foster a collaborative work environment with the team to best address the needs of their clients. Outside of work, she enjoys walking, playing games, and spending time with family.

Michelle Tillman joined The Option Group in September of 2016. She has a professional background in education, having taught arts and special needs students of all ages, as well as assisting in the offices of the Maryland public school system. Michelle values the enthusiasm and dedication of the entire Option Group staff as they strive to help families navigate life’s challenges.

Laura Gately is from the Carroll County area and joined The Option Group as our Administrative Assistant in December of 2020. She has extensive experience in a variety of health care fields, working in the nursing home, hospital, psychiatric and residential rehabilitation and homeless outreach arenas.

One of her many strengths is the ability to build relationships with people of various backgrounds. She enjoys individual life stories as they are rich in perspective and wisdom. Laura especially likes that she is helping others navigate and resolve issues. In turn, it is her hope that each person feels peace of mind that their concerns are important and are being addressed.

In her spare time, Laura enjoys time at the beach with her family, and riding bikes on the NCR trail.